Associate Professor and Coordinator Department of Front
Welcomgroup Graduate School of Hotel Administration | WGSHA Manipal - Manipal Academy of Higher Education
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
- Is Faculty-in-charge of Hotel Information System (HIS).
- Teaches the Fidelio and Opera PMS operations and theory on hotel automation applications.
- Conducts classes in Managerial Communication for III semester MSc Hospitality and Tourism Management (MSc HTM) and Introduction to Business for the First semester Bachelor of Hotel Management, Travel and Tourism (BHMTT).
- Is involved in front office related activities, including organising competitions and field trips.
- Admissions Coordinator of the college, responsible for information dissemination on courses, programs, fees and others.
- Coordinate the admission tour across various cities in India for conducting GD and interviews. He also conducts creation and posting of Advertising and Publicity materials from the college.
- Is Faculty-in-charge of Welcomschool Adventure, Nature Awareness and Social Service (WANASS) Club, organises Adventure sports like Scuba Diving, Camping, Rappelling, Water Rafting, Trekking etc. and also encourages students to take part in social activities in and around the campus in association with Manipal Academy of Higher Education.
- As Faculty-in-charge of Industrial Training Internal being held at attached hotel Fortune Inn Valley View, coordinate students’ training schedules and performance of the training.
Ratnadeep Bhattacharyya conducts classes in Front Office Operations and Management (theory and practical, as allotted) for first and second year Bachelor of Hotel Management (BHM).
SUBJECTS CURRENTLY TEACHING
|Subject||Semester / Year|
|Front Office Operations Theory||First semester BHM|
|Hotel Information System||Second semester BHM|
|Managerial Communication||Third semester MSc HTM|
|Introduction to Business||First semester BHMTT|
|Degree||Specialisation||Institute||Year of passing|
|Diploma in Office Automation||Compufield, Mangalore||2000|
|M Com (Master of Commerce)||Front Office Operations and Management, Hotel Information System, Introduction to Business||KSOU (Karnataka State Open University) Mysore||2000|
|DHMCTAN (Diploma in Hotel Management, Catering Technology and Applied Nutrition)||NCHMCT (National Council of Hotel Management, Catering Technology & Applied Nutrition), New Delhi||1992|
|Institution / Organisation||Designation||Role||Tenure|
|Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education||Senior Lecturer||2006|
|Manipal Universal Learning Private Limited||Manager - Academics||• Responsible for all academic functions related to the course of BSc Hospitality, Catering and Tourism under Distance Education Wing of Sikkim Manipal Academy of Higher Education suiting the overall quality and design policy of the company. • Responsible for creation, revision and editing of study materials, program guides of the course, maintaining standards of the content, ensuring quality at par with international standards while incorporating the latest developments in the industry as required from time to time. • Maintaining standards of the content ensuring quality at par with international standards while incorporating the latest developments in the industry. • Plan and develop new course structures relevant to the field. • Coordination with faculty for compilation of books, panel of paper setters and others. • Coordination with learning centres.||1 year|
|Saptagiri College of Hotel Management||Lecturer||• Conducted classes in Front Office Operations, Housekeeping Operations, Accommodation Management, Hospitality Marketing and Sales, Hospitality Human Resource Management. • Member of the Board of Examination (BOAE)-BHM/BHS of Mangalore University. • Tabulation, Setting of Question papers, Valuation of answer scripts; External and Internal Examiner under Mangalore University.||10 years|
|National Institute of Hotel Management||Lecturer||• Conducted classes in Front Office Management and conducted practical exams. • Associated in organising college events. • Coordinated students’ training arrangements in various hotels.||8 months|
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Hospitality (Rooms Division), Travel and Tourism, Revenue Management
Area of Expertise
Front Office Operations and Management, Hotel Information System
Area of Research
Hospitality (Rooms Division), Travel and Tourism, Revenue Management
|Manipal Universal learning||Manager - Academics|
A comprehensive study on loyalty programs in hotels and tourism
2013-01-01 Sanjith Roy Chowdhury (UG)
Fourth year BHM, 2013.
A case study on backwater tourism in Kerala
2013-01-01 James (UG)
Fourth year BHM, 2013. This study was based on the backwaters of Kerala. This study is conducted to assess the tourism in the backwaters of Kerala. The purpose of the study is to find out the importance of houseboats in the backwaters and to understand the relevance of it to the tourists.
An exploratory study on training to front office employees
January 01, 2013 Ratnadeep Bhattacharyya Prantap Sharma
This study was done to know the importance given to training of the front office employees at the beginning of their career with any hotel group. This becomes possible when employees are taught to execute service-marketing principles during customer interactions. Well-executed interactions then lead to satisfied guests, repeat purchases, and company profitability. The purpose of this paper is to develop a customer focused training guideline integrating service-marketing concepts into the front office employee training process.
Trends in interior designing in hotels
January 01, 2013 Ratnadeep Bhattacharyya Amanraj (UG)
The purpose of this research is to define interior designing in hotels. This research talks about the latest and upcoming trends in interior designing, not only in hotels but also in offices, homes and personal work area. The designs which have been discussed in the articles have already being implemented in various outlets and its advantages and disadvantages of these designs. The research talks about the cost efficiency of various designs, designs which are seductive, medieval and also romantic in nature. There are various factors which influence the Interior designing in different locations of a hotel, as well as certain rules and regulations which have to be followed.
A study on perception of front office staff towards the property management system in five star hotels of Kolkata
January 01, 2012 Sanjukta Roy Choudhury (UG). Ratnadeep Bhattacharyya
The topic perception of front staff towards property management system in five star hotels in Kolkata gives us a brief idea about the different property management system used in different hotels. The features of each of this software and their application at the delivery level. A survey was conducted to compare the features of different property management software used in different hotels. This helps us to collect data on perception of staff members in terms of the property management system used in their hotel. It gives a clear view of which property management software has better tools which have optimum benefits from the customers' point of view as well as from business angle.. The survey also discloses the different advanced features used in different hotels such as energy management, credit card authorisation etc.
What really ticks to keep your guests - Price or the quality of services
National seminar on front office faculty development program “the challenges of imparting managerial skills to build front office personnel”, Christ University, and ITC Fortune Select JP Cosmos, Bangalore 8- 9 September 2010.